Policies & Procedures
POLICIES & PROCEDURES
AIRPORT PROCEDURES (TWO OPTIONS)
OPTION 1:
CURB SIDE PICK UP (DEFAULT)
When you use our limousine service, our chauffeurs track and monitor the flights every 10 minutes and will contact you once you have landed with instructions where to meet. If your chauffeur has not called or text you within 10 minutes of you landing, please call Dispatch @ 404-761-4139 and we will locate the chauffeur for you. If the passenger does not have a United States mobile phone number, the pickup will automatically default to “Inside Pick Up”.
OPTION 2: "INSIDE PICKUP" MEET AND GREET ($25 FEE)
If you would like a “Inside pick up”, you must order and pay for this option prior to pick up time. With the “Inside pick up” option, the chauffeur will be standing with your name on a tablet at the top of the escalator at baggage claim. All “Inside pickups” must be for the scheduled arrival time of the flight; No Exceptions. If flight information is not provided prior to reservation, the pickup will automatically default to curb side procedure.
MULTIPLE TRAVELERS
Notification is always required if passengers are traveling on separate flights. If passengers are traveling on different flights, the requested pick up time must be according to the last arriving passenger’s scheduled flight information. If “Inside Pick Up” is requested for the first arriving passenger, additional wait time fees will apply.
WAIT TIME
Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.
FROM AIRPORT
SCHEDULED PICKUP TIME
If you book the pickup for the “scheduled flight arrival time”, you have a 45 min courtesy wait time from the time the plane lands on the tarmac, and to greet/meet your chauffeur. After the courtesy wait time, additional wait time charges will be applied. For international pickups, you receive a 1-hour courtesy wait time from the time the plane lands on the tarmac.
REQUESTED PICKUP TIME
If you requested a pickup time for any time other than the “scheduled flight arrival time”, you will be picked up at that EXACT time that you requested. In this case you would receive a 30 min courtesy wait time to get to the chauffeur. After the courtesy wait time, additional wait time charges will be applied even if your flight is late. If the flight arrives early, it is at our discretion whether our chauffeur will be able to pick you up at an earlier time than requested. This also applies to international pickups.
TO AIRPORT & POINT TO POINT
Allotted a 15-minute courtesy grace period from the scheduled pick up time, where after charges will apply.
EXAMPLE
If you book a car to pick you up at 11AM, your grace period would be free until 11:15AM.
At 11:16AM you would be charged an additional 50% of the full amount.
At 11:31AM, we would charge a full hour wait.
HOURLY CHARTERS & MAIN EVENTS
ALL PICK UPS FROM MAJOR EVENTS SUCH AS CONCERTS, SPORTING EVENTS, ETC.… AND ANY FBO (PRIVATE AIRPORTS) HAVE A 2 HR MINIMUM REQUIREMENT. NO EXCEPTIONS. THIS WILL BE APPLIED TO YOUR FINAL BILL.
Limousine charter reservations are based on an hourly rate and are billed at 60-minute intervals. All charters have an 2 hourly minimum requirement, subject to the selected vehicle type. All charters are billed to include the chauffeurs travel time. This means from the time the driver leaves the garage until he completes the trip and returns to the garage.
POINT TO POINT
A point to point is defined as a pickup and drop off at any location other than an airport. All point to point rates is subject to a 50 mile radius. Any point to point over 50 miles automatically converts to an hourly charter. Rates would be calculated based on garage to garage standard. This charge will be applied to your final bill.
CANCELLATION POLICY
- All hourly CHARTERS require a 72 HOURS cancellation, no exceptions or refunds.
- All limousine service cancellations or change request must be made and confirmed via email 24 hours prior to scheduled reservation to avoid charges. Any unconfirmed request is subject to incur charges.
- Any change request submitted 4 hours or less prior to the scheduled reservation time, are subject to approval and may incur additional charges.
- ALL "NO SHOWS" WILL INCUR CHARGES
No-shows: A reservation is considered a “No Show” if the passenger cannot be located or contacted within (a) one (1) hour for airport pickups (time begins when passenger’s plane lands) or (b) thirty (30) minutes at other pickup locations. For all No-Shows, the full trip fare, including a twenty percent gratuity, will be charged.To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pickup location of your reservation without first contacting us.
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